If you have any questions, comments or feedback on the new website, please get in touch.
The homepage has a brand new layout and showcases some of our resources, news articles and events. It also includes links to our partners.
The homepage has a brand new layout and showcases some of our resources, news articles and events
We have retitled our old Resources area as the Knowledge Hub, as well as including some new sections within it. So anything you used to find in Resources will now be in the Knowledge Hub, which you can find in the top navigation menu.
So anything you used to find in Resources will now be in the Knowledge Hub
Each section includes some highlighted content, plus links and/or buttons to take you to some pre-filtered content, or the option to view all content for that topic. Some examples are shown below.
Accommodation Resources
You can either ‘Reply to this comment only', or reply at the end of the discussion by using ‘Reply’
The layout of the Discussions page has changed a little.
Starting a new discussion
If you want to start a new discussion you do this direct from the main Discussions page using the link button in the top left of the page:
Start a discussion using the button in the top left of the page
Once you’ve selected this button, you’ll then be asked which discussion board you want to add your discussion to (we currently have just the one). When you start your discussion post you always have the option to select ‘anonymous’ before posting, if the topic is sensitive.
Viewing and responding to a discussion
To view a discussion, select the discussion title in the card that is shown in the list of discussions:
To view a discussion, select the title
Once you’re viewing the discussion itself, the functionality is the same as previously – you can reply to or like any posts in the discussion. You can either ‘Reply to this comment only’ (useful if you want to respond to a specific comment somewhere in the middle of the discussion), or just reply at the end of the discussion by using the ‘Reply’ button (both buttons can be found at the bottom of each comment/post):
You can either ‘Reply to this comment only', or reply at the end of the discussion by using ‘Reply’
Once you start a reply, you always have the option to make your reply anonymous before posting if it is sensitive or confidential.
If you don’t have much to add, but want to agree with a comment quickly, you can simply ‘Like’ it at the top of the comment.
You can book your events online in the same way as before.
Event listings
On the new site, you will be asked to login when you book, which means we can pull through all the information from your profile. So you don't need to enter your name, email or job title - that will come through automatically. The same is true for any dietary or special access requirements - you can add those via your profile or when booking an event, and they will saved to your profile, ready for the next event.
Ticket selection
For selected events, non-members will be able to book and there is a 'guest booking' option which they can use.
You will get email confirmation of your booking, along with a calendar invite should you wish to add it to your calendar.
The search function is at the top of the page and can be accessed from any page on the site. While you are typing in your search term the search function will bring up some of your recent search terms and will suggest some initial results before you select ‘Enter’ or the search icon.
The search will bring up some of your recent search terms and will suggest some initial results
Once you select ‘Enter’ or the search icon, the full set of results will be returned. You can filter them to a particular type of content if you want to, using the filters on the left of the page.
You can filter them to a particular type of content if you want to, using the filters on the left of the page
All Resources
Rather than accessing our resources through the individual Knowledge Hub pages, you can choose to access All Resources and use the new on-page filters. The page will show every resource we have (except news items) in a card format, and each card will also show the topics that item has been ‘tagged’ with (it will often be tagged with several topics).
These ‘tags’ are replicated in an expandable menu on the left of your screen and to filter the resources to the topic you are looking for, you can select one or more of these tags.
Before we filter the resources in any way there are 306 results
But if we filter this on Catering Hospitality and Retail, we get a more manageable 43 results:
A more manageable set of resources
Filtering All News works exactly the same way.
You can edit your profile via the dashboard button in the top right hand corner. This is where you can edit your details and tell us the subject areas that interest you, as well as the roles you perform. This is really important, as we use this information to tailor our communications with you.
Tell us what you are interested in
You can ‘star’ your favourite items on our website to store them in your List and your Dashboard (see below). You can save anything accessed via the News cards, Resources cards, or Discussions by selecting the star in the top right corner of the card. When you select it, a message to confirm you have saved it will pop up. You can then access this item easily from your List or your Dashboard at any time.
Before selecting the star to save
After we select the star and saved the item
If you access something somewhere elsewhere on the site rather than through a card (e.g. from the Webinars page), you can usually ‘star’/save it from the item itself, or find the same item in All Resources and save it from there.
Your list
Your List, accessed from the top right of the website in the space which is visible whatever page you are on, holds all the items you have saved/‘starred’/liked/’favourited’ throughout the site in one easily accessible place:
You can now access your own dashboard using the My Dashboard link in the top right of the website, in the space which is visible whatever page you are on.
You can edit your profile, interests, and other preferences by accessing your profile from your Dashboard
At present the dashboard sets out some of the same things as your list, though some are presented in different ways, and there are also some extras:
We will be developing the dashboard further over the next 12 months or so to increase the functionality.
